Choose by the problem you need to solve
If a service is down, start with urgent support. If you suspect a compromise, choose malware cleanup. If the systems work but their condition is unclear, begin with a health check or security audit. The catalog separates one-time tasks from recurring care, with starting estimates and a scope agreed before changes.
Choose services by the problem
Match the symptom to a bounded task. A failed checkout, suspicious redirect and untested backup require different evidence even when they occur together. The catalog helps route the enquiry; it does not diagnose or authorize work.
- Search for the symptom or technology.
- Read scope and exclusions.
- Send system, impact and time zone without secrets.
Match a symptom to a starting service
Starting estimates depend on access, condition and supplier dependencies. Use a health check when the first workstream is uncertain; ongoing care becomes useful after recurring coverage and existing problems have been assessed.
| Need | Starting point | Input |
|---|---|---|
| Known failure | Relevant service | Exact error |
| Several unknowns | Health check | Providers and priorities |
| Active outage | Urgent support | Timeline and impact |
Example: route email and compromise enquiries separately
An owner searching for emails going to spam needs email review; a hacked-site enquiry needs compromise assessment. Both still need scope confirmation. This is an illustrative scenario, not a customer case or a promised result.